In Crédito Real we are aware that our future, to a large extent, depends on fulfilling stakeholders' expectations and requirements. Therefore, we maintain constant communication, good relationships, mutual understanding, and a co-responsibility focus in our relations with our various stakeholders. For this purpose, we have several communication channels intended to maintain and enhance Crédito Real's relationships and perception with all of its stakeholders. This also helps us to gain an improved image to be able to continue growing and solidifying our business.
Our environmental impact is low, yet we are fully aware of our environmental responsibility. To this end, we have created a program named "Toma Conciencia" ("Be Aware") under which the following actions have been undertaken:
·The data collection process for the credit request became electronic; we ceased using 5 paper sheets per request, saving 100,000 paper sheets.
·We favor that the offices' lights are turned off when not in use.
·We implemented the SPAR payroll system that delivers electronic payroll receipts to our employees in the headquarters and the branch offices.
These actions reflect our concern for generating an environmental care culture, and will be reinforced with new actions in the future, which we shall extend to the rest of our stakeholders.
Our staff reached 1,045 collaborators, with 558 men (53.4%) and 487 women (46.6%) at the closing of 2012. Translate charts – men vs women
A trained and efficient staff can only be achieved with constant and focused training. Therefore, our collaborators are provided with training in specific areas such as leadership, effective supervision, information technologies, etc. In this sense, we invested over MXN $1.78 million in 2012, and we provided more than 150,000 hours of training, achieving 128 hours of training per collaborator.