- G4-34, G4-36, G4-38, G4-39, G4-40, G4-47, G4-49, G4-56, G4-57, G4-LA12.
Having the best corporate governance practices is key a element of our sustainability and a factor that explains the development and good performance of the organization.
Likewise, corporate governance practices allow us to act in a responsible and transparent manner with our stakeholders. Among these practices the composition of the Board of Directors and committees stands out, in compliance with the requirements of independence, knowledge and experience.
It is worth mentioning that there are positions within the organization with specific responsibilities in the economic and social fields, whose work, expectations, concerns and plans are reported to the Board of Directors and/or committees either directly or through Upper Management. Our Code of Ethics and Conduct complies with the Best Practices code, and contains the following sections:
• Relations with directors and employees
• Relations with customers
• Relations with suppliers
• Relations with authorities
• Relations with the Competition
• Extortion and Bribery.
LETTER OF COMMITMENT
ETHICS AND BEHAVIOR STANDARDS
• Privileged information
• Compliance with laws and regulations
• External activities
• Acceptance of presents and gifts
• Conflicts of interest
• Suspicion of fraud
• Ethics and financial behavior standards
• Image of offices and employment
• Personal image.
REPORTING AND SANCTIONS CHANNELS
• Whistleblowing line.
Our whistleblowing line is a communication channel with three fundamental
characteristics: anonymity, confidentiality and independence. It allows
members, directors and employees to report any situation that is contrary to
the values and principles of Crédito Real.
The whistleblowing line can be used to report problems regarding fraud, corruption, bribery, sexual harassment, abuse of authority, physical or verbal aggression, theft of the Company’s assets, as well as any other event that breaches the Code of Ethics.
The line is available from Monday to Friday from 8:00 am to 10:00 pm on business days.
In 2014, we implemented an institutionalization program with the purpose of aligning the Company’s policies, procedures, and manuals with the strategic vision. The above will support the corporate structure and culture, as well as make decision-making more agile and effective.