• G4-7, G4-13, G4-17, G4-23, G4-28, G4-29, G4-30, G4-31, G4-32, G4-33.

Since 2011, at Crédito Real, we have developed annual reports in accordance with the Global Reporting Initiative (GRI) methodology, this year being the first in which we prepared an essential report in accordance with the G4 guide. Pages 68-71 contain the index of the aspects and indicators covered in the report and the pages on which each of the previous aspects and indicators are discussed. The report also includes tags in which each of the titles marked with bold and blue that refer to the indicators of each chapter.

This report includes the consolidated financial statements of the organization’s entities: Crédito Real, S.A.B. de C.V., Sociedad Financiera de Objeto Múltiple, Entidad Regulada, Directodo México, S.A.P.I. de C.V., CR-Fact, S.A.P.I. de C.V. y Servicios Corporativos Chapultepec, S.A. de C.V. A significant change reflected in the 2014 report compared to the previous (2013) is the acquisition of 51% of the capital stock of Kondinero and therefore, the consolidation of its results within the financial statements.

At Crédito Real we take GRI´s suggestion about the report external verification to ensure the information reliability and accuracy for our stakeholders.

This is why; the development of our report was accompanied by the external assurance provider Redes Sociales LT, SA de CV. An independent organization whose staff is trained to asses if the report provides a reasonable and balanced image of Crédito Real sustainability performance, taking into account both truthfulness of the information and the content selection (materiality).

The assessment includes interviews, information validation and continuous feedback from the people involved in the process. As a result of the review of the external assurance provider, we have received a recommendation report to improve our compilation processes, information validation and reporting about the sustainable performance of the Company.

There is no evidence of a relationship between Crédito Real and Redes Sociales that could go against the ethical assurance principles of standards such as ISAE 3000. For any doubts or comments about the content of this report, please write to investor_relations@creditoreal.com.mx.


The GRI 4.0 version that we adopted requires the materiality analysis to be performed in order to reflect in the report the most significant economic, social and environmental aspects for our Company that substantially influence our decision making processes.

In order to determine the content of our report, we followed the process of identifying the material aspects such as those proposed by the GRI G4 Guide:

1) Identification:
We held a series of interviews with key players from the organization in order to detect the most important economic, social and environmental aspects for the Company.

2) Prioritization:
We placed the relevant issues of the first phase in hierarchical order to determine which were of material relevance for the organization. For the evaluation of this process, we considered the influence and expectations of the stakeholders, the risk levels, the impact for the Company, the perception of Management, the evaluation of the impacts for the value chain and the contribution of each issue to a sustainable performance.

We conducted a qualitative and quantitative analysis to determine the minimum and maximum risk/opportunity and the maturity of these issues, which resulted in a rating by issue, which enabled us to prepare our matrix.

3) Validation:
We validated the results of the foregoing phases with the organization’s staff, placing particular emphasis on the material aspects and the perceptions of the stakeholders.

4) Revision:
We conducted a review of the aspects considered as material within the organization in order to continue with the preparation of the report.

Application of the GRI-G4 principles
For the report elaboration, we sought the application of a series of principles defined by GRI to determine its contents and quality.


Stakeholder Inclusiveness
For several years now, we have identified our stakeholders and their expectations by establishing different channels of communication to maintain the frequency of on-going contact and mutual benefit. For further information, please refer to pages 28 and 29 of our report.

Sustainability Context
At Crédito Real, we consider sustainability to be a fundamental aspect for decision-making; therefore, in this report, we present the actions taken to achieve and promote a sustainable development taking our Sustainability Model as a base.

The report includes different material aspects that reflect the significant economic, environmental and social effects of the organization which have a relevant influence on the opinions and decisions of our stakeholders. The issues were identified based on a Materiality Study, published in this section together with the methodology applied to recognize them.

The contents of the report have been defined and validated by each Crédito Real’s respective departments and are based on the opinions and expectations of our stakeholders. The information contained in this report covers the period from January 1 through December 31, 2014.


We show the positive and negative aspects of the organization in order to perform a sensible evaluation of its general performance.

The information presented was selected to enable our stakeholders to analyze the changes that arose at Crédito Real over time.

We have internal systems and control mechanisms that ensure transparency and validity of the information of the report in order to maintain its accuracy and veracity.

Our Sustainability and Financial Report is published annually in the first half of each year.

We seek to present the information in a clear and comprehensible manner for our stakeholders.

The information of the report was collected, registered, gathered, analyzed and exhibited in a manner that can be subject to evaluation, thereby complying with the quality and materiality criteria.

Material Aspects
G4-19, G4-20, G4-21

Materiality Matrix Relevance